Why we contacted you
National Credit Adjusters contacts consumers to provide information about accounts that have been sold or transferred to NCA for servicing. Our communication is intended to share accurate details, explain account ownership, and help consumers best pay down their overdue accounts.
A contact from NCA does not imply wrongdoing. It simply means we are now responsible for providing details about and helping you resolve your account.
Clear information about
our communication
National Credit Adjusters may reach out by phone, mail, SMS, or other forms of communication to share important information about an account in our care. Each message is intended to provide clear details about the account and ensure you are aware of your options.
If you’ve received any outreach from us, this page will help you understand what to expect from these communications and how to respond in a way that works best for you.
Frequently asked questions
If you have questions after receiving a call, letter, or message from National Credit Adjusters, the answers below may help address common concerns and explain what our communication means. If your question or concern is not listed, please contact us.
What our communication means
Our communication is intended to:
Letters, calls, or messages from our organization are designed to notify you of the transfer and make sure you know how to reach us if you would like assistance.
What you can do next
If you are unsure how to proceed, reviewing the letter or message you received is the best first step. It contains account information that can help you understand why we contacted you.
If additional clarification is needed, you can contact our support team, and we will provide information to help you understand the origin of the account.
You can also explore your options online at your own pace:
Many consumers prefer to review their information before deciding what to do next. However, taking action now may prevent your account from moving further along in the recovery process.
