Rick Winters, Director of Portfolio Strategy of National Credit Adjusters, was Featured on Receivables Roundtable, a Video Production for the Accounts Receivable Management Industry Created and Published by Receivables Info.
HUTCHINSON, KS, April 2023 – We’re proud to share episode 117 of Receivables Roundtable featuring our own Rick Winters! Rick sat down with Adam Parks to discuss how National Credit Adjusters has pushed into the digital communications space and how they leverage their first- and third-party collections efforts effectively in the digital age.
Rick and Adam both have decades of experience in the ARM industry and their 20-minute roundtable discussed how organizations like NCA were forced to consider all the effects SMS communications had on National Credit Adjusters, as well as their portfolio strategies.
From identifying the proper channels of communication for each consumer, to discovering how two-way communications would work in the modern regulatory landscape, Rick and NCA have evolved their collection efforts for the future.
“The ultimate goal is to have as many communication channels as possible available, and then figure out what the optimal channels are from there,” Rick says during the roundtable. “Back when I first started in the industry, I pulled up postcards. Through the last how many years, we’ve evolved and we are now leveraging more than the traditional phone. I’m really excited about this.”
About Receivables Info
The Receivables Info team is led by receivables management industry veterans who wanted to create a website for the industry, by the industry. Their goal is to provide a voice to high-quality debt buyers, collection agencies, law firms, and industry veterans to share information about their businesses and their place within the marketplace and the community. The website provides relevant news alerts, articles, videos, and other receivables-related information to industry partners and colleagues around the industry and the globe. Receivables Info is also home to financial education resources for consumers through series like Money Chat.
About National Credit Adjusters
National Credit Adjusters, a privately held company, has specialized in purchasing and servicing delinquent account receivables since 2002. Their primary area of acquisition is consumer installment and online lending. NCA stays current on industry standards through ongoing research, automation, analytics, and process evaluation. NCA focuses on strong performance while adhering to compliance standards through constant quality training and employee development. Whether purchasing, servicing, or selling debt, NCA conducts all business with respect and fairness. For more information, visit https://ncaks.com.